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Jul
17
John Will be Out of Office From July 21st - August 7th
Posted by John Thornhill on 17 July 2017 11:20 AM

I'm just letting you know that I will be on my summer vacation for 2 weeks and will be out of office from July 21st - August 7th.

While I'm away you'll be in great hands with Paula, Randy & Simon and they will take care of you till I return.

Also, remember that you can use the Facebook group for general support issues.

Regards, 

John Thornhill

 

 


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Oct
12
Our Support Hours
Posted by John Thornhill on 12 October 2016 10:29 AM

Please keep in mind that we are in the UK (GMT) time zone.

While we usually reply within a few hours please allow 24 - 48 business hours to receive a response.

Remember! You can also use the Facebook group for peer to peer support and you'll usually receive a response in minutes.


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Sep
19
100% Dedicated Support Desk
Posted by John Thornhill on 19 September 2013 10:48 AM

Following on from recent user feedback we now have a dedicated Partnership to success helpdesk.

This means you now have one central location for all your support needs, it also means we can track each users progress more efficiently, ultimately this helps me to help you as email communication was proving difficult.

Also included is a live chat feature meaning when we are in the office you can chat with us live.


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